Frequently Asked Question

I am a new patient. How do I see the doctor?

A. Please use the new patient form to submit your information and we will contact you within 2 business days. Alternatively, you can call us @ 432-582-2446 for a more immediate response.

What is the best way to make an appointment?

A. If you require an appointment immediately please call us @ 432-582-2446. If our phones are busy or in other circumstances, please email us at appointments@high-bp.com.

Do you accept my insurance company?

A. We accept most private insurance companies. We are currently not accepting any new Medicare or Medicaid patients. If you have any questions about your specific insurance carrier, please contact us via the ‘Contact Us’ (link here) page.

Do you accept walk ins?

A. Yes - however, we do encourage you to make an appointment to lessen wait time. Please let the front staff know if you are feeling ill and we will try to get you in as soon as possible.

My prescription needs to be refilled. What do I do?

A. Please contact your pharmacy and have them fax in a refill request to 432-582-2960.

Who will I be seeing when I come in to the office?

A. You will be consulting with whomever you have an appointment with normally. However, in case we experience higher than normal patient volumes, please be aware that you may see one of our other providers. Note that letting our front staff know that you are willing to see another provider will sometimes reduce your wait time.

When will my co-pay be collected? How much is it?

A. Please have your co-pay ready to be collected at check-in. The co-pay amount usually depends on your specific insurance. It can range anywhere between $15-$50 - please consult with our front office staff if you have any questions regarding the amount.

What forms of payment do you accept?

A. We accept most debit cards, all major credit cards (AMEX, Discover, Mastercard, or VISA), cash, and checks made out to Center for Hypertension and Internal Medicine (C-HIM). Furthermore, we also accept CareCredit.

I have questions about my statements or invoices, whom do I talk to?

A. The best way to receive a detailed, immediate, and appropriate response is to email us at billing@high-bp.com. You can also try calling us at 432-614-1740 between 9 AM - 5 PM CST, but please note that we are presently experiencing higher than normal call volumes.

I have received some forms for pre-existing conditions from my insurance. What do I do with them?

A. When you receive forms requesting information regarding pre-existing conditions, you must fill out and submit the forms to the insurance in a timely manner. This ensures timely processing of your claim. Any delay in submitting the forms may result in the insurance company denying your claim making you liable for the amount.

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