Our Privacy Policy

Information you provide to us

When you use our websites or contact us, you may choose to share:

• Name, email address, and phone number
• Date of birth (if submitted through forms)
• Insurance-related information (if submitted)
• Appointment request details
• Messages or questions you send us
• Any other information you provide through forms or chat tools

Information collected automatically

When you visit our websites, we may automatically collect technical and usage data such as:

• IP address and browser/device type
• Operating system
• Pages visited and time spent on pages
• Referral source (how you arrived at our site)
• Cookies and similar tracking technologies

Health-related information

If you submit medical or health-related information through secure portals or forms, that information may be protected under applicable healthcare privacy laws, including HIPAA, where applicable.

We may use the information we collect to:

• Respond to your questions and inquiries
• Process appointment requests
• Contact you about scheduling, services, or follow-up communications
• Improve website performance and user experience
• Maintain website security and prevent fraud or misuse
• Comply with legal, regulatory, and administrative obligations
• Communicate updates about our practice, services, or policies (where permitted)

We may share information only in limited circumstances:

Service Providers

We may share information with trusted third-party vendors who help us operate our websites and services (such as scheduling tools, analytics, communications, or IT support). These providers are expected to protect your information and are prohibited from using it for their own marketing purposes.

Mobile opt-in data and consent (including your phone number and SMS consent status) will never be shared with or sold to third parties or affiliates for marketing or promotional purposes.

Legal Requirements

We may disclose information when required by law, regulation, subpoena, court order, or government request.

Protection of Rights & Safety

We may disclose information when necessary to protect the rights, safety, or property of our patients, staff, or practice.

Business Transfers

Information may be transferred in connection with a merger, sale, or reorganization of the practice or its assets, as permitted by law. If protected health information (PHI) is involved, disclosures will be made in accordance with HIPAA where required.

Our websites may use cookies, pixels, and similar technologies to remember user preferences, analyze website traffic and performance, improve site functionality, and support marketing efforts where applicable.

Our websites may include links to third-party websites or services, including patient portals, payment processors, maps and location services, social media platforms, and scheduling tools.

We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before sharing any information.

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no website, internet transmission, or electronic storage system is completely secure, and we cannot guarantee absolute security.

Depending on your state and applicable law, you may have rights regarding your personal information, which may include:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information (subject to legal and medical record retention requirements)
• Opt out of certain communications

To make a privacy-related request, please contact us using the information in the Contact section below.

Our websites are not intended for children under 13 without parental involvement. We do not knowingly collect personal information directly from children under 13 except as permitted by law and in connection with healthcare services facilitated by a parent or guardian.

How We Use Text Messaging

With your consent, C-HIM may send you SMS text messages for purposes including:

• Appointment reminders and confirmations
• Follow-up communications related to your care
• Practice updates, health alerts, or administrative notices
• Responses to inbound text inquiries you initiate

How You Opt In

You may opt in to receive SMS messages from us by providing your mobile phone number and explicit consent through our website forms, patient intake process, or by texting a designated keyword to our practice number. By opting in, you agree to receive text messages from C-HIM at the number provided. Consent is not a condition of receiving care or any service.

Message Frequency & Costs

Message frequency will vary based on your interactions with our practice. Standard message and data rates from your mobile carrier may apply. C-HIM is not responsible for carrier charges.

How to Opt Out

You may opt out of SMS communications at any time by replying STOP to any message we send. After opting out, you will receive a single confirmation text and no further messages will be sent. You may also contact us directly at contactus@high-bp.com or 432-582-2446 to be removed from SMS communications.

Help

Reply HELP to any message for assistance, or visit our website at https://www.high-bp.com, or contact us at contactus@high-bp.com.

Privacy Policy & Terms of Service

Visit https://high-bp.com/privacypolicy/ for our Privacy Policy and https://high-bp.com/privacypolicy/ for our Terms of Service.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Last Updated date. Your continued use of our websites after changes are posted constitutes acceptance of the revised policy.